At Samford Home Appliances, we strive to ensure customer satisfaction by providing high-quality products. If you are not completely satisfied with your purchase, we offer a return and refund policy under the terms and conditions outlined below.

1. Eligibility for Returns

You may request a return or exchange if your item meets the following conditions:

• The product is unused, in its original packaging, and includes all accessories, manuals, and warranty cards.

• The return request is made within 7 days of the purchase or delivery date.

• The product has a manufacturing defect or was damaged during transit.

• The wrong product was delivered.

2. Non-Returnable Items

Certain items are not eligible for return, including:

• Products that have been used, installed, or damaged due to improper handling.

• Items without original packaging, missing accessories, or tampered serial numbers.

• Personal care appliances, such as electric shavers, due to hygiene reasons.

• Items sold under a clearance sale or marked as “non-returnable.”

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us – Reach out to our customer support team at +92 313 9050237 or +92 315 7283471, or email Info@samford.pk with your order details.

2. Inspection & Approval – Our team will review your request and, if eligible, provide return instructions.

3. Return the Product – Ship or bring the item to our store at Shop No. F-27/F-28, First Floor, Sohaib Plaza, Bara Market, Liaqat Road, Rawalpindi. Customers may be responsible for return shipping costs unless the return is due to our error.

4. Processing – Upon receipt, we will inspect the product and notify you of the approval or rejection of your return.

4. Refund Policy

• Approved refunds will be processed within 7-14 business days after the returned product is received and inspected.

• Refunds will be issued using the original payment method or as store credit, as per customer preference.

• Shipping and handling charges are non-refundable, except in cases where the return is due to our error.

5. Exchange Policy

If you received a defective or incorrect product, we will replace it with the same or equivalent model at no additional cost. If the desired product is unavailable, we may offer a refund or store credit.

6. Warranty Claims

For products covered under a manufacturer’s warranty, customers must follow the warranty service process as outlined in the product’s warranty card. Samford Home Appliances is not responsible for warranty claims processed by manufacturers.

7. Contact Us

If you have any questions or concerns about our Returns and Refunds Policy, feel free to reach out:
📍 Store Address: Shop No. F-27/F-28, First Floor, Sohaib Plaza, Bara Market, Liaqat Road, Rawalpindi
📞 Phone: +92 313 9050237 | +92 315 7283471
🌐 Website: samford.pk

We appreciate your trust in Samford Home Appliances and are committed to providing a smooth shopping experience!